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Returns Policy


We hope you will be delighted with your purchase.  If for any reason you are not, please let us know before returning the item to us in the original packaging and in an unworn and undamaged condition.  Items must be returned within 14 days of receipt to receive a full refund or exchange. 

We do not refund postage costs, this is the sole responsibility of the buyer. Further, we cannot accept responsibility for items not received.  As such, please ensure items are returned via a secure and reliable (preferably tracked) method.  

Returns Address:

Cocobella at the Lingerie Room
13 Faulkner Street
Chester 
CH2 3BD

We aim to issue all refunds within 7 days of receiving the goods back.  Please note refund payments will only be issued to the original payee.