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Returns Policy


We hope that you are delighted with your purchase.  If not, please return the item in the original packaging in an unused, unworn and undamaged condition within 14 days of delivery.

We do not accept responsibility for the cost of returning any items.  All costs are the sole responsibility of the buyer.  Further, we will only offer a refund when items are returned within the specified time period in the manner stated above.

Please return any unwanted items via a secure postal or courier service that requires a proof of signature upon receipt as we are unable to accept liability for items not received.

Returns Address:

Cocobella at the Lingerie Room
13 Faulkner Street
Chester 
CH2 3BD

We aim to issue all refunds within 14 days of receiving the goods back.  Please note refund payments will only be issued to the original payee.